Refund policy

Am I eligible for a return?

Customers may return a product within 14 days. The 14-day period starts from the day the customer accepts the product.

Returned items will only be accepted in their original condition - unused, with original tags, labels, and packaging, if applicable.

We do not accept returns on swimwear and underwear.

How long does it take to receive the refund?

We will refund the amount to the same Bank / Credit Card / PayPal account used for the original payment. From January to September, refunds are processed within 7 business days after we receive the returned parcel. From October to December, processing may take up to 14 business days due to increased volume.

How much do returns cost?

The return fees are covered by the customer.

United States - $20
United Kingdom - £20
Poland - 60 zł
Czech Republic - 400 kč
Sweden - 200 kr
Denmark - 150 kr
The rest of the world - €20

Please note that the original shipping cost are non-refundable amounts.

US and UK Customers

For customers in the US and the UK, taxes and import fees are included in the product price. These charges are not refundable when you return an item. Only the product value excluding taxes and import fees is refunded.

By placing an order, customers establish a commercial relationship with druxyxiy2k and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver, refusal at customs clearance on orders shipped outside EU), or if the customer refuses to collect the parcel, the parcel will be returned to the sender druxyxiy2k at customer’s expense. The expense includes shipping costs and any duty and tax fees. The amount will be deducted from the total amount of the order to be refunded. Customers are obligated to cooperate and respond to any questions and issues during the return process within 14 days to be eligible for a refund.